BigCommerce

This guide will help you connect your BigCommerce store to Lootly.

If you run more than one brand from the same BigCommerce store (BigCommerce Multi-Storefront), follow Steps 1 to 2 first, then go to Step 3.

To get started, open the Lootly app page on the BigCommerce App Marketplace and install the app on your store.

You'll be asked if you already have an account with Lootly.

Note: if you have already signed up for an account on Lootly website - click YES, if you're checking out Lootly for the very first time, click NO to create an account

Once this is done, you're all connected. That was easy :)

Next go to app.lootly.io and sign into your Lootly account to set up your account.

Now that you've successfully installed the app to your BigCommerce store, the next step is to customize how points are issued & removed from customers based on their order status. 

In your Lootly account navigate to: 

You should now see a screen that looks like this:
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Reward customers with points when the order status is set to:

Choose the status your orders actually reach in BigCommerce.

The options are Completed, Shipped, and Awaiting Fulfillment or Shipment.

Note: points are only given when an order reaches the status you choose here. Many stores mark orders as Shipped and never move them to Completed. If that's how your store works, choose Shipped, otherwise your customers won't earn points for their orders. Orders that stop at Partially Shipped earn once they move to the status you selected.

Note: any order that reaches the status you choose earns points, including older orders. If you are bulk-updating old orders in BigCommerce (for example after moving from another platform), finish that before you change this setting, so those customers don't earn points for orders they placed long ago.

Subtract points from customers when the order status is set to:

We recommend Refunded. You can also choose Cancelled.

Reward customers with points based on the following order items:

If you switched themes and need to reinstall the Lootly code on your site (to show the widget), click Reinstall Widget Code.

Save your changes.

Customer groups

You can choose whether you want to pull the customer group in Bigcommerce and add it as a tag to the customer profile in Lootly.

Check the box "Pull customer groups from Bigcommerce" if you wish to see this data point as a tag to the customer profile in Lootly.

Save your changes.

If your BigCommerce store has Multi-Storefront switched on, with one storefront per brand, each brand gets its own Lootly account and its own loyalty program: its own points rules, rewards, VIP tiers, emails and widget design.

Note: use the same Lootly login for all your brands. The list in step 3 shows the Lootly accounts you own, so all your brands need to sit under one login.
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If Lootly was installed before you added your other storefronts, link your existing brand to its storefront first:

Your program, customers and settings stay as they are. Then add your other brands as described above.

Note: do this before you connect a second brand. Until your first brand is linked to its storefront, Lootly can't tell which brand its orders belong to.

After that, opening the app asks which storefront you want and takes you straight to that brand's Lootly account. The widget is installed on each brand's own storefront only.

Order settings are set per brand.

In each Lootly account, go to Integrations > Manage > BigCommerce > Edit Settings (Step 2 above). Each brand's orders follow its own settings.

By default, each brand has its own points balance.

If you want customers to have one balance across your brands, turn on Multi-Store Point Syndication in Points > Settings, in each brand's Lootly account.

See How to setup Multi-Store Point Syndication. This feature is available in the Advanced plan.

Customers are matched by email. For example, a customer who earns 120 points on each brand will see 240 points on both.

Have a question about this integration or need help? Feel free to contact our support team at any time, by clicking the Live Chat icon on the bottom right.