While guest checkouts are a good way to reduce cart abandonment at checkout, they also hinder the ability to reward these customers for participating in your loyalty program.
What happens to orders as a guest prior to creating an account?
By default, Lootly automatically tracks guest purchases and assigns them to a unique email address within your loyalty program. This means that once the user creates an account they will already have points ready to use for their past purchases.
Note: You can disable this feature by going to: Integrations > Manage > Edit Settings (for your ecommerce cart), and uncheck the box "include previous purchases as guest", then click Save
If this feature is disabled, than customers will not be awarded any points for past purchases once they create an account on your store.
You can always manually adjust points on a per customer basis by going to their customer profile within Lootly.