# Lootly.io Help Center

> Help center for Lootly

## Getting Started

- [How to setup a successful Loyalty program in 3 steps](http://support.lootly.io/en/articles/2556122-how-to-setup-a-successful-loyalty-program-in-3-steps.md): Get a complete understanding of how to get started with loyalty
- [How to create the best Referral program in 3 steps](http://support.lootly.io/en/articles/2878070-how-to-create-the-best-referral-program-in-3-steps.md): Learn how to reduce acquisition costs and increase revenue
- [How to create an effective VIP program in 3 steps](http://support.lootly.io/en/articles/2878100-how-to-create-an-effective-vip-program-in-3-steps.md): Learn how to offer exclusive perks & benefits to your most loyal customers.
- [Account Basics](http://support.lootly.io/en/articles/2556119-account-basics.md): Just getting started? Learn about each section of Lootly here
- [What is a program member in Lootly?](http://support.lootly.io/en/articles/2859820-what-is-a-program-member-in-lootly.md): How a customer on your store becomes a member of your loyalty program.
- [What languages does Lootly support?](http://support.lootly.io/en/articles/2859827-what-languages-does-lootly-support.md)
- [Enable / Disable your programs](http://support.lootly.io/en/articles/2859835-enable-disable-your-programs.md)
- [Have a question? How to reach Lootly support](http://support.lootly.io/en/articles/2860963-have-a-question-how-to-reach-lootly-support.md)
- [General Data Protection Regulation \(GDPR\)](http://support.lootly.io/en/articles/2886737-general-data-protection-regulation-gdpr.md): Overview of how Lootly handles GDPR
- [How to import customers to your rewards program](http://support.lootly.io/en/articles/2859887-how-to-import-customers-to-your-rewards-program.md): Learn how to import a list of customers with their existing point balance in Lootly.
- [How to export your customers from Lootly](http://support.lootly.io/en/articles/2859908-how-to-export-your-customers-from-lootly.md)
- [How to exclude customers from your programs with tags](http://support.lootly.io/en/articles/2860986-how-to-exclude-customers-from-your-programs-with-tags.md)
- [How to read the customer profile page](http://support.lootly.io/en/articles/8491206-how-to-read-the-customer-profile-page.md): Understanding the customer profile and the data it provides.
- [Enable / Disable email notifications](http://support.lootly.io/en/articles/2859847-enable-disable-email-notifications.md)
- [Custom Sender Domain](http://support.lootly.io/en/articles/2771193-custom-sender-domain.md): Send emails from your own domain

## Points

- [Points Program Basics](http://support.lootly.io/en/articles/2878139-points-program-basics.md): Learn about each section within the Points Menu
- [Naming your points currency](http://support.lootly.io/en/articles/2878156-naming-your-points-currency.md): How to customize the word "Points"
- [All the ways customers can earn & spend points](http://support.lootly.io/en/articles/2878162-all-the-ways-customers-can-earn-spend-points.md)
- [Can guests collect points?](http://support.lootly.io/en/articles/2878518-can-guests-collect-points.md)
- [How can customers see their points balance & available rewards.](http://support.lootly.io/en/articles/2878530-how-can-customers-see-their-points-balance-available-rewards.md)
- [How to add a Custom Reward Spending Action](http://support.lootly.io/en/articles/5188623-how-to-add-a-custom-reward-spending-action.md): Use the custom reward to offer your customers rewards that can't be fulfilled online, like making a donation in their name and more.
- [Add a Make a Purchase earning action](http://support.lootly.io/en/articles/5152590-add-a-make-a-purchase-earning-action.md): Set and customize the basic earning action in your loyalty program: earning points by placing orders.
- [Add a variable amount discount](http://support.lootly.io/en/articles/5108252-add-a-variable-amount-discount.md): Your customers can spend their points in increments through a variable amount discount.
- [How to set the Manual Code Entry earning action](http://support.lootly.io/en/articles/4836513-how-to-set-the-manual-code-entry-earning-action.md): Learn how to set the manual code entry earning action and how to utilize it for your loyalty program.
- [How to configure add free product to cart](http://support.lootly.io/en/articles/4659062-how-to-configure-add-free-product-to-cart.md): Learn how to configure auto-adding a free product reward to your customers' shopping cart.
- [How to set limited quantity redemption for the free product reward](http://support.lootly.io/en/articles/4659050-how-to-set-limited-quantity-redemption-for-the-free-product-reward.md): Limit the quantity of a particular free product reward that your customers can redeem for their points.
- [How to add a point earning action](http://support.lootly.io/en/articles/2878175-how-to-add-a-point-earning-action.md)
- [How to add a spending action](http://support.lootly.io/en/articles/2878172-how-to-add-a-spending-action.md)
- [How to add a free product reward](http://support.lootly.io/en/articles/2878502-how-to-add-a-free-product-reward.md)
- [How to add a free shipping reward](http://support.lootly.io/en/articles/2878486-how-to-add-a-free-shipping-reward.md)
- [How customer birthdays are rewarded](http://support.lootly.io/en/articles/2878469-how-customer-birthdays-are-rewarded.md)
- [How social media points work](http://support.lootly.io/en/articles/2878462-how-social-media-points-work.md)
- [How to add store credit as a spending reward \(available for Bigcommerce and Shopify\)](http://support.lootly.io/en/articles/9504294-how-to-add-store-credit-as-a-spending-reward-available-for-bigcommerce-and-shopify.md): How to add a store credit as a spending reward \(available for Bigcommerce and Shopify\)
- [How to set up product variants as free products in your program](http://support.lootly.io/en/articles/12684285-how-to-set-up-product-variants-as-free-products-in-your-program.md): How to set a variant of a product as a free product reward.
- [How to configure a spending action for Recharge subscription products only](http://support.lootly.io/en/articles/5677796-how-to-configure-a-spending-action-for-recharge-subscription-products-only.md): Offer your customers a $ off or a % off discount on subscription orders.
- [How to cancel a spending reward](http://support.lootly.io/en/articles/6365467-how-to-cancel-a-spending-reward.md): Learn how to cancel a spending reward the customer obtained by mistake.
- [Create product and category restrictions in Bigcommerce](http://support.lootly.io/en/articles/5152616-create-product-and-category-restrictions-in-bigcommerce.md): Set the option for a reward to be applicable on selected categories only in Bigcommerce.
- [Create product & collection restrictions in Shopify](http://support.lootly.io/en/articles/5152607-create-product-collection-restrictions-in-shopify.md): Set the option for a reward to be applicable on selected collections only in Shopify.
- [Bonus Point Campaigns: setup and management](http://support.lootly.io/en/articles/4714450-bonus-point-campaigns-setup-and-management.md): How to set your first bonus point campaign and manage it within your Lootly dashboard.
- [How to add a Custom API Action](http://support.lootly.io/en/articles/5120591-how-to-add-a-custom-api-action.md): Give points for virtually any scenario on your site and have it fully tracked in your program dashboard.
- [Points Redemption Slider at Checkout](http://support.lootly.io/en/articles/4824251-points-redemption-slider-at-checkout.md): Learn how to add an easy to use point slider to your checkout for fast redemptions.
- [How to setup Multi-Store Point Syndication](http://support.lootly.io/en/articles/4797642-how-to-setup-multi-store-point-syndication.md): Learn how to automatically share your customer’s point balance between multiple brands.
- [How earning limits work](http://support.lootly.io/en/articles/2878479-how-earning-limits-work.md)
- [Manually adjusting a customer's point balance](http://support.lootly.io/en/articles/2878542-manually-adjusting-a-customer-s-point-balance.md)
- [In Cart Redemption widget - Woocommerce](http://support.lootly.io/en/articles/15029931-in-cart-redemption-widget-woocommerce.md): Allow customers to redeem points and apply rewards in cart.
- [Point Redemption Widgets at Checkout - Shopify Plus](http://support.lootly.io/en/articles/15169221-point-redemption-widgets-at-checkout-shopify-plus.md): Enable customers to spend points at checkout. Available for Shopify Plus users.

## Referrals

- [How to set a Goal Referrals Reward](http://support.lootly.io/en/articles/5107848-how-to-set-a-goal-referrals-reward.md): Gamify your referral program. Incentivize customers with better rewards based on the number of referrals they send.
- [Referral Reward Types](http://support.lootly.io/en/articles/4913153-referral-reward-types.md): Different types of referral rewards for different customer preferences.
- [Referral Sharing Methods](http://support.lootly.io/en/articles/4622825-referral-sharing-methods.md): Learn what are all the ways customers can share a referral and how you can set them up in the referral popup method.
- [Referral Fraud](http://support.lootly.io/en/articles/3646118-referral-fraud.md): Learn how Lootly's anti-fraud system works for referral programs
- [Referral Popup Overview](http://support.lootly.io/en/articles/4619540-referral-popup-overview.md): What is the referral popup, the benefits of using it and the customization options for designing a targeted and effective referral program.
- [Referral Sharing on Mobile Apps](http://support.lootly.io/en/articles/4623229-referral-sharing-on-mobile-apps.md): Learn what are all the ways customers can share a referral on mobile apps and how you can set this up in the referral popup method.
- [Referral program basics](http://support.lootly.io/en/articles/2771177-referral-program-basics.md): Launch your own referrals program in a few clicks

## VIP

- [How to configure VIP paid membership](http://support.lootly.io/en/articles/5739698-how-to-configure-vip-paid-membership.md): Learn how to configure and run a paid VIP membership program for your e-store.
- [How to set VIP Tier Conditions](http://support.lootly.io/en/articles/4819370-how-to-set-vip-tier-conditions.md): Set up tier conditions to control who can and can’t become a member of your VIP program.
- [Types of rewards in the VIP tiers](http://support.lootly.io/en/articles/4819355-types-of-rewards-in-the-vip-tiers.md): See what type of benefits you can offer to the members in your VIP tiers.
- [How to customize the VIP Program Emails](http://support.lootly.io/en/articles/4758199-how-to-customize-the-vip-program-emails.md): Customize the email notification your customers receive when they reach a VIP tier in your program.
- [How your customers obtain a VIP tier](http://support.lootly.io/en/articles/4712217-how-your-customers-obtain-a-vip-tier.md): Learn how to set the criteria for customers to obtain a VIP tier in your tiered program.
- [How to create a VIP tier](http://support.lootly.io/en/articles/4694123-how-to-create-a-vip-tier.md): Learn how to create your first VIP tier and how to set the criteria for customers to obtain a tier.
- [Tiered \(VIP\) Loyalty Program Overview](http://support.lootly.io/en/articles/4678073-tiered-vip-loyalty-program-overview.md): Learn what is a Tiered Loyalty Program and the features Lootly offers you so you can create a winning VIP program for your e-store.

## Design Customization

- [How to setup nudges in your program](http://support.lootly.io/en/articles/6311068-how-to-setup-nudges-in-your-program.md): Learn what are nudges, what’s their value and how to configure them in your program.
- [Customize the program widget](http://support.lootly.io/en/articles/5014651-customize-the-program-widget.md): Complete customization of the rewards program widget to match your vision and brand.
- [How to setup nudges in your program](http://support.lootly.io/en/articles/6362634-how-to-setup-nudges-in-your-program.md): Learn what are nudges, what’s their value and how to configure them in your program.
- [How to enable self-cancel redemption option](http://support.lootly.io/en/articles/6555562-how-to-enable-self-cancel-redemption-option.md): Learn how to enable and customize the option for customers to cancel a reward in-widget.
- [How to display the widget on a click](http://support.lootly.io/en/articles/4967693-how-to-display-the-widget-on-a-click.md): How to display the widget via a custom link.
- [Widget Branding](http://support.lootly.io/en/articles/2771190-widget-branding.md): Learn how to customize all colors & fonts with your Widget
- [Tab Customization](http://support.lootly.io/en/articles/2805998-tab-customization.md): Learn how to customize the Widget Tab on your site
- [How to customize program email notifications](http://support.lootly.io/en/articles/5968458-how-to-customize-program-email-notifications.md): Learn why program email notifications are important and how to customize them on the platform.
- [Customize the Reward Available Email](http://support.lootly.io/en/articles/6005316-customize-the-reward-available-email.md): Learn what is the reward available email, how to enable and customize it.
- [Customize the Points Expiration and Reward Expiration email notifications](http://support.lootly.io/en/articles/6005326-customize-the-points-expiration-and-reward-expiration-email-notifications.md): Learn what these email notifications are, how to enable and customize them in Lootly.

## Manage Customers

- [How to update tags in bulk](http://support.lootly.io/en/articles/5163961-how-to-update-tags-in-bulk.md): Tags allow you to segment your customers in Lootly and target your audience with specific loyalty offers.
- [How to configure the Email Domain Blacklist](http://support.lootly.io/en/articles/5107930-how-to-configure-the-email-domain-blacklist.md): Fully control who can become a member of your loyalty program.
- [How to unsubscribe a customer from loyalty program emails](http://support.lootly.io/en/articles/4712287-how-to-unsubscribe-a-customer-from-loyalty-program-emails.md): How customers can unsubscribe from your loyalty program’s emails.
- [How to import your customers point balance and order data into Lootly](http://support.lootly.io/en/articles/8573569-how-to-import-your-customers-point-balance-and-order-data-into-lootly.md): Transfer your customers point balance from another loyalty software provider. Import customers’ past order data to reward it with points.

## Reports

- [Introduction to Insights & Reports](http://support.lootly.io/en/articles/2771192-introduction-to-insights-reports.md): Learn how well your loyalty & referrals program is working for your business
- [Understanding your Lootly Dashboard](http://support.lootly.io/en/articles/8573507-understanding-your-lootly-dashboard.md): Get information on your programs’ effectiveness.
- [Customer Segmentation](http://support.lootly.io/en/articles/9067021-customer-segmentation.md): Learn how to create customer segments in Lootly.

## Integrations

- [Webhook integration guide](http://support.lootly.io/en/articles/5163894-webhook-integration-guide.md)
- [Platforms supported by Lootly](http://support.lootly.io/en/articles/3646169-platforms-supported-by-lootly.md): Learn about the various eCommerce platforms supported
- [API Setup Guide](http://support.lootly.io/en/articles/4641513-api-setup-guide.md): Learn how to connect your custom-built ecommerce site to Lootly to launch your loyalty program for your e-store.
- [Maropost Commerce Cloud](http://support.lootly.io/en/articles/4602552-maropost-commerce-cloud.md): Learn how to install and setup Lootly into your Maropost Commerce Cloud store.
- [Shopify](http://support.lootly.io/en/articles/3646147-shopify.md): Learn how to install & configure Lootly for Shopify & Shopify Plus
- [BigCommerce](http://support.lootly.io/en/articles/3185488-bigcommerce.md): Learn how to install & configure Lootly for BigCommerce
- [Magento 2](http://support.lootly.io/en/articles/3359963-magento-2.md): Learn how to connect Lootly to your Magento 2 store
- [WooCommerce](http://support.lootly.io/en/articles/2920860-woocommerce.md): Learn how to connect Lootly to your Woocommerce e-store.
- [How to deploy Lootly on a headless website](http://support.lootly.io/en/articles/8490720-how-to-deploy-lootly-on-a-headless-website.md): Steps to deploy Lootly on a headless store.
- [How to manually sync your customers with 3rd party integrated apps](http://support.lootly.io/en/articles/5978965-how-to-manually-sync-your-customers-with-3rd-party-integrated-apps.md): Manually sync your customers loyalty data with data from the apps you integrated with Lootly.
- [How to connect Lootly to Shopper Approved](http://support.lootly.io/en/articles/7128477-how-to-connect-lootly-to-shopper-approved.md): Connect Lootly with your Shopper Approved app to reward reviews with points.
- [How to integrate Lootly with Cinch.io](http://support.lootly.io/en/articles/5647131-how-to-integrate-lootly-with-cinch-io.md): Connect your Cinch account with Lootly and have customers’ loyalty data displayed in their customer profiles.
- [How to integrate Lootly with Intercom](http://support.lootly.io/en/articles/5461440-how-to-integrate-lootly-with-intercom.md): Have a full overview of the customer you’re talking to by integrating Lootly with your Intercom Customer Service tool.
- [How to integrate Lootly with Gorgias](http://support.lootly.io/en/articles/5461433-how-to-integrate-lootly-with-gorgias.md): Have a full overview of the customer you’re talking to by integrating Lootly with your Gorgias Customer Service tool.
- [How to integrate Lootly with SmartrMail](http://support.lootly.io/en/articles/5668983-how-to-integrate-lootly-with-smartrmail.md): Connect your SmartrMail account with Lootly and use customers’ loyalty data in your email or SMS marketing campaigns.
- [How to integrate Lootly with Reviews.io](http://support.lootly.io/en/articles/5535454-how-to-integrate-lootly-with-reviews-io.md): Connect Lootly with Reviews.io to run highly effective reviews campaigns for your e-business.
- [How to integrate Lootly with HubSpot](http://support.lootly.io/en/articles/5461438-how-to-integrate-lootly-with-hubspot.md): Connect your Hubspot account with Lootly and have customers’ loyalty data displayed in their customer profiles.
- [How to integrate Lootly with OrderGroove](http://support.lootly.io/en/articles/5337080-how-to-integrate-lootly-with-ordergroove.md): Connect Lootly with OrderGroove to easily incentivize new product subscriptions.
- [How to connect Lootly with ReCharge](http://support.lootly.io/en/articles/5269098-how-to-connect-lootly-with-recharge.md): Connect Lootly with ReCharge to easily incentivize new product subscriptions.
- [How to connect Lootly with Zapier](http://support.lootly.io/en/articles/4570295-how-to-connect-lootly-with-zapier.md): Learn how to connect Lootly with the apps you use through a simple Zapier integration.
- [How to connect Lootly with Mailchimp](http://support.lootly.io/en/articles/5219085-how-to-connect-lootly-with-mailchimp.md): Connect your Mailchimp account with Lootly and have customers’ loyalty data displayed in their customer profiles.
- [How to connect Lootly with Active Campaign](http://support.lootly.io/en/articles/5212430-how-to-connect-lootly-with-active-campaign.md): Connect your Active Campaign account with Lootly and have customers’ loyalty data displayed in their customer profiles.
- [How to connect Lootly with PowerReviews](http://support.lootly.io/en/articles/5214830-how-to-connect-lootly-with-powerreviews.md): Connect Lootly with PowerReviews to run highly effective reviews campaigns for your e-business.
- [How to connect Lootly with Zendesk](http://support.lootly.io/en/articles/5212307-how-to-connect-lootly-with-zendesk.md): Have a full overview of the customer you’re talking to by integrating Lootly with your Zendesk Customer Service tool.
- [How to connect Lootly with Re:amaze](http://support.lootly.io/en/articles/4999001-how-to-connect-lootly-with-re-amaze.md): Connect Lootly with Re:amaze and have customer loyalty data in front of you when you speak to your customers.
- [How to connect Lootly with Trustspot](http://support.lootly.io/en/articles/4602706-how-to-connect-lootly-with-trustspot.md): Connect Lootly with Trustspot to run highly effective reviews campaigns for your e-business.
- [How to connect Lootly with Klaviyo](http://support.lootly.io/en/articles/4088847-how-to-connect-lootly-with-klaviyo.md): How our Klaviyo integration works and how to set it up
- [How to integrate Lootly with Omnisend](http://support.lootly.io/en/articles/6401464-how-to-integrate-lootly-with-omnisend.md): Connect your Omnisend account with Lootly and have customers’ loyalty data displayed in their customer profiles.
- [How to integrate Lootly with Paywhirl](http://support.lootly.io/en/articles/8365543-how-to-integrate-lootly-with-paywhirl.md)
- [How to integrate Lootly with Yotpo](http://support.lootly.io/en/articles/9038135-how-to-integrate-lootly-with-yotpo.md): Connect Lootly with Yotpo to run highly effective reviews campaigns for your e-business.
- [How to integrate Lootly with Judge.me](http://support.lootly.io/en/articles/9038150-how-to-integrate-lootly-with-judge-me.md): Connect Lootly with Judge.me to run highly effective reviews campaigns for your e-business.
- [How to integrate Lootly with Dotdigital](http://support.lootly.io/en/articles/9038261-how-to-integrate-lootly-with-dotdigital.md): Connect your Dotdigital account with Lootly and have customers’ loyalty data displayed in their customer profiles.
- [How to integrate Lootly with Tremendous](http://support.lootly.io/en/articles/9105613-how-to-integrate-lootly-with-tremendous.md): Learn how to connect Lootly to your Tremendous account and offer gift cards as sender rewards for successful referrals.
- [How to integrate with Help Scout](http://support.lootly.io/en/articles/9385635-how-to-integrate-with-help-scout.md): Learn how to show your customer's loyalty information with each ticket
- [How to integrate Lootly with Attentive](http://support.lootly.io/en/articles/5680067-how-to-integrate-lootly-with-attentive.md): Learn how to connect Lootly to your Attentive account and how you can use loyalty marketing to boost your SMS marketing efforts
- [How to integrate Lootly with Campaign Monitor commerce](http://support.lootly.io/en/articles/6551783-how-to-integrate-lootly-with-campaign-monitor-commerce.md): Connect your Campaign Monitor commerce account with Lootly and have customers’ loyalty data displayed in their customer profiles.

## Affiliate Program

- [Affiliates Quick Start Guide](http://support.lootly.io/en/articles/6414478-affiliates-quick-start-guide.md): See how you can run your affiliate program with Lootly Affiliates.
- [How the affiliate program works](http://support.lootly.io/en/articles/6414496-how-the-affiliate-program-works.md): Learn the affiliate program flow.
- [How to manage your affiliates](http://support.lootly.io/en/articles/6414560-how-to-manage-your-affiliates.md): Learn how to manage new affiliates, manually create an affiliate and import/export affiliates.
- [Understanding the affiliate profile](http://support.lootly.io/en/articles/6414644-understanding-the-affiliate-profile.md): Learn about all the information you can see for an affiliate in their profile in Lootly.
- [How to manage your affiliate orders](http://support.lootly.io/en/articles/6414567-how-to-manage-your-affiliate-orders.md): Learn about the different actions you can take to manage your affiliate orders.
- [How to send commission payments to affiliates](http://support.lootly.io/en/articles/6414573-how-to-send-commission-payments-to-affiliates.md): Learn how to send the commission payment to your affiliates directly from within Lootly.
- [How to set up gift cards for commission payments](http://support.lootly.io/en/articles/6414620-how-to-set-up-gift-cards-for-commission-payments.md): Add gift cards as payment options for your commission payments
- [How to set up PayPal for commission payments](http://support.lootly.io/en/articles/6410152-how-to-set-up-paypal-for-commission-payments.md): Set up PayPal to issue commission payments to your affiliates.
- [How to create a commission offer](http://support.lootly.io/en/articles/6414514-how-to-create-a-commission-offer.md): Create a commission offer for your affiliate program
- [How to set a default commission offer](http://support.lootly.io/en/articles/6414614-how-to-set-a-default-commission-offer.md): Set the commission offer for all affiliate applicants.
- [Understanding Conversion Triggers](http://support.lootly.io/en/articles/6414593-understanding-conversion-triggers.md): Configure what triggers an order to be attributed to an affiliate.
- [How cookie days work](http://support.lootly.io/en/articles/6414583-how-cookie-days-work.md): Understand how cookie days work in the affiliate process and how this affects affiliate orders.
- [How to create a tiered commission offer](http://support.lootly.io/en/articles/6414636-how-to-create-a-tiered-commission-offer.md)
- [Customizing the coupon code trigger](http://support.lootly.io/en/articles/6414600-customizing-the-coupon-code-trigger.md): Customize the coupon code which will be shared with affiliates.
- [How to exclude SKUs from earning commission](http://support.lootly.io/en/articles/6414627-how-to-exclude-skus-from-earning-commission.md): Restrict certain products from being eligible to earn commissions.
- [How to customize the affiliate registration page](http://support.lootly.io/en/articles/6414526-how-to-customize-the-affiliate-registration-page.md): Learn about all the options you have in Lootly for customization of your affiliate registration page
- [How to customize the affiliate program in the widget](http://support.lootly.io/en/articles/6464243-how-to-customize-the-affiliate-program-in-the-widget.md)
- [How to deploy your affiliate registration page](http://support.lootly.io/en/articles/6414540-how-to-deploy-your-affiliate-registration-page.md): There are a few ways you can add your affiliate registration page to your website.
- [How to set up affiliate email notifications](http://support.lootly.io/en/articles/6414608-how-to-set-up-affiliate-email-notifications.md): Use email notifications to create a seamless affiliate communication experience.
- [How to read the affiliate program report](http://support.lootly.io/en/articles/6414657-how-to-read-the-affiliate-program-report.md): Learn how to read the affiliate program report and get valuable information on the performance of your program.
- [Add Tracking and Meta Tags](http://support.lootly.io/en/articles/6414554-add-tracking-and-meta-tags.md)