Overview

Before you start building your VIP tiers, you want to set the qualification criteria for tier entry and membership maintenance during a specified earning rolling period. This guide shows you where and how you can do this.


Step 1: Choose the requirement type

The requirement type can be “Points Earned” or “Amount Spent” .

Depending on your customers’ buying habits as well as your business goals, choose the appropriate type:

  1. Go to VIP -> Settings
  2. In Tier Options choose the requirement type:
vip loyalty program

Step 2: Choose the earning rolling period

The earning rolling period is the time for your customers to maintain their tier status. As long as the customer is spending enough or earning points within this time period, they will keep their VIP status.

How does this work?

Our system checks the amount spent/ points earned by a customer daily. Based on the earning rolling period duration you've set, it will count transactions in the last t-earning rolling period timeframe and based on that it calculates in which tier should a customer be placed.

For example, if you've chosen the earning rolling period to be 3 months, then the system will daily check whether criteria for tiers was met in the last 90 days and adjust tier memberships accordingly.

You can choose between 1 month up to 2 years or No Earning period.

“No Earning period” means once your customer reaches the tier, they can’t lose their membership regardless how much they spend or earn points.

Similarly as above:

  1. Go to VIP ->Settings
  2. In Tier Options choose the earning rolling period:

vip program

Save your changes.


That’s it!

You can now start building your VIP tiers and launch your VIP tiered program for your customers.

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