Overview
Provide excellent customer service experiences by knowing everything about the customer you’re talking to. Have their loyalty data pushed into their customer profile and live chat in Gorgias to provide fast and accurate information and suggestions.
Follow this guide to integrate your Gorgias account with Lootly.
Setting up the integration
Add Gorgias to your active integrations in Lootly
Go to Integrations -> Overview -> Email Marketing -> Gorgias
Click the Connect button and follow the instructions
Once you allow permissions, the integration will be complete.
How the integration works
The integration will stream loyalty data into Gorgias whenever a customer's point balance changes. If someone earns/spends points, Lootly will send updated loyalty data to Gorgias.
The data points we sent are:
Point balance
Referral URL
Birthday
VIP Tier
Note:
Simply connecting Gorgias will not automatically update every customer at the point of connection.
It will only update the next time their balance changes.
The change triggers the sync.
You're all set!